We manage personal information in accordance with the Privacy Act 1988 and Australian Privacy Principles. This policy applies to information collected by Launch Recruitment Pty Ltd (“Launch”).
We only collect information that is reasonably necessary for the proper performance of our activities or functions.
We do not collect personal information just because we think it could be useful at some future stage if we have no present need for it.
We may decline to collect unsolicited personal information from or about you and take steps to purge it from our systems.
By reading below you will be able to find out how we manage your personal information as an APP Entity under the Australian Privacy Principles (APPs).
You will also be able to find out about the information flows associated with that information.
If you have any questions please contact us.
Launch manages personal information, as an APP Entity, under the Australian Privacy Principles (APPs).
Because we are a contracted service provider to a range of Commonwealth, State and Territory government agencies, it sometimes becomes necessary for us to collect and manage personal information as an Agency under different privacy arrangements.
If you wish to know whether this applies to you, please contact us.
When we collect your personal information:
Personal information that we collect and hold is information that is reasonably necessary for the proper performance of our functions and activities as an employment agency and is likely to differ depending on whether you are:
The type of information that we typically collect and hold about Workseekers is information that is necessary to assess amenability to work offers and work availability; suitability for placements; or to manage the performance in work obtained through us and includes:
The type of information that we typically collect and hold about Clients is information that is necessary to help us manage the presentation and delivery of our services and includes:
The type of information that we typically collect and hold about Referees is information that is necessary to help to make determinations about the suitability of one of our Workseekers for particular jobs or particular types of work and includes:
The purposes for which we collect, hold, use and disclose your personal information are likely to differ depending on whether you are:
The following sections are also relevant to our use and disclosure of your personal information:
Information that we collect, hold, use and disclose about Workseekers is typically used for:
Personal information that we collect, hold, use and disclose about Clients is typically used for:
Personal information that we collect, hold, use and disclose about Referees is typically used for:
From time to time your personal information may be used by Launch ONLY to inform you about:
Launch complies with the anti-spam laws of Australia: The Spam Act 2003.
We will include ‘Unsubscribe’ links in all mass email campaigns. Anyone who opts out will not be contacted again. At any time should you wish change your preference in relation to receiving direct marketing please contact us.
The means by which we will generally collect your personal information are likely to differ depending on whether you are:
We sometimes collect information from third parties and publicly available sources when it is necessary for a specific purpose such as checking information that you have given us or where you have consented or would reasonably expect us to collect your personal information in this way.
Sometimes the technology that is used to support communications between us will provide personal information to us – see the section in this policy on Electronic Transactions.
See also the section on Photos & Images.
Personal information will be collected from you directly when you fill out and submit one of our application forms or any other information in connection with your application to us for work.
Personal information is also collected when:
Personal information about you may be collected:
Personal information about you may be collected when you provide it to us:
We will not request that you supply photographs, scan photo ID, or capture and retain video image data of you in cases where simply sighting photographs or proof of identity documents would be sufficient in the circumstances. In the event we retain photos or images of you for use in the recruitment process, they will be retained unless you request they be destroyed.
Sometimes, we collect personal information that individuals choose to give us via online forms or by email, for example when individuals:
It is important that you understand that there are risks associated with use of the Internet and you should take all appropriate steps to protect your personal information. It might help you to look at the OAIC’s resource on Internet Communications and other Technologies.
You can contact us by telephone or post if you have concerns about making contact via the Internet.
Personal information is held in our Information Record System until it is no longer needed for any purpose for which it may be used or disclosed at which time it will be de-identified or destroyed provided that it is lawful for us to do so.
We take a range of measures to protect your personal information from:
Our Information Record System is a recruitment CRM system that stores data electronically. Information is stored on a server in a secure data room in Australia.
Any physical records of your information are securely stored in on Launch premises in Australia.
All electronic data is protected by multi layer security systems both physical and online including IPS, authentication and firewalls.
Physical personal information is stored with restricted access and shred upon disposal.
We may disclose your personal information for any of the purposes for which it is primarily held or for a lawful related purpose.
We may disclose your personal information where we are under a legal duty to do so.
Disclosure will usually be:
We outsource a number of services to contracted service suppliers (CSPs) from time to time. Our CSPs may see some of your personal information. Typically our CSPs would include:
We take reasonable steps to ensure that terms of service with our CSPs recognise that we are bound by obligations to protect the privacy of your personal information and that they will not do anything that would cause us to breach those obligations.
At this stage, Launch does not currently store any information, personal or otherwise overseas. Should this change, we acknowledge that we cannot guarantee that any recipient of your personal information will protect it to the standard to which it ought to be protected. The costs and difficulties of enforcement of privacy rights in foreign jurisdictions and the impracticability of attempting to enforce such rights in some jurisdictions will mean that in some instances, we will need to seek your consent to before we disclose your information.
Subject to some exceptions set out in privacy law, you can gain access to your personal information that we hold.
Important exceptions include:
For more information about access to your information see our Access Policy.
For more information about applying to correct your information see our Correction Policy.
If you wish to obtain access to your personal information you should contact our Privacy Co-ordinator (Tanya Harvey). Additionally you will need to be in a position to verify your identity.
If you find that personal information that we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you can ask us to correct it bycontacting us.
We will take such steps as are reasonable in the circumstances to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date, complete, relevant and not misleading.
If we have disclosed personal information about you that is inaccurate, out of date, incomplete, irrelevant or misleading, you can ask us to notify the third parties to whom we made the disclosure and we will take such steps (if any) as are reasonable in the circumstances to give that notification unless it is impracticable or unlawful to do so.
You have a right to complain about our handling of your personal information if you believe that we have interfered with your privacy.
If you are making a complaint about our handling of your personal information, it should first be made to us in writing.
You can make complaints about our handling of your personal information to our Privacy Co-ordinator, Tanya Harvey by clicking here.
You can also make complaints to the Office of the Australian Information Commissioner Complaints may also be made to RCSA, the industry association of which we are a member.
RCSA administers a Code of Conduct for the professional and ethical conduct of its members.
The RCSA Code is supported by rules for the resolution of disputes involving members.
NOTE: The Association Code and Dispute Resolution Rules do NOT constitute a recognised external dispute resolution scheme for the purposes of the APPs; but are primarily designed to regulate the good conduct of the Associations members.
When we receive your complaint:
If the complaint cannot be resolved by means that we propose in our response, we will suggest that you take your complaint to any recognised external dispute resolution scheme to which we belong or to the Office of the Australian Information Commissioner